Grievance Redressal

LoanDock support escalation process

Level 1 – LoanDock Support

Email sumitkapaisa@gmail.com or call +91 87258 25159. Include your registered mobile number, issue summary and relevant application reference. Never include OTP, PIN or full card details.

Level 2 – LoanDock Grievance Officer

Officer: Sunny Kumar
Email: sumitkapaisa@gmail.com
Address: Sonawane Wasti, Gat No. 1532, Phoenix Microsystems Sonawane Wasti Road, Chikhali, Pimpri Chinchwad, Pune, Maharashtra 411062, India

Lending-Related Grievances

For sanction, interest, fees, disbursal, repayment, recovery or KFS concerns, contact Salora Capital Limited:

GRO: Mr. Himanshu Singh
Email: grievance@saloracapital.com
Support: connect@saloracapital.com
Phone: +91 9289119401

Regulatory and External Escalation

Where applicable and after following the lender's grievance process, users may approach authorised regulatory complaint channels. The RBI Sachet Portal link is provided in the footer for reporting suspicious financial activity; use the appropriate RBI complaint system for regulated-entity service complaints.

Keep copies of emails, complaint numbers and supporting records. Do not post sensitive personal or financial information publicly.