Grievance Redressal

Loan Doc support escalation process

Level 1 – Loan Doc Support

Email sumitkapaisa@gmail.com or call +91 87258 25159. Include your registered mobile number, issue summary and relevant application reference. Never include OTP, PIN or full card details.

Level 2 – Loan Doc Grievance Officer

Officer: Sunny Kumar
Email: sumitkapaisa@gmail.com
Address: Sonawane Wasti, Gat No. 1532, Phoenix Microsystems Sonawane Wasti Road, Chikhali, Pimpri Chinchwad, Pune, Maharashtra 411062, India

Lending-Related Grievances

Lender-specific details are provided only through verified lender disclosures and applicable loan documents.

Lender-specific details are provided only through verified lender disclosures and applicable loan documents.
Lender-specific details are provided only through verified lender disclosures and applicable loan documents.
Lender-specific details are provided only through verified lender disclosures and applicable loan documents.
Lender-specific details are provided only through verified lender disclosures and applicable loan documents.

Regulatory and External Escalation

Where applicable and after following the lender's grievance process, users may approach authorised regulatory complaint channels. The RBI Sachet Portal link is provided in the footer for reporting suspicious financial activity; use the appropriate RBI complaint system for regulated-entity service complaints.

Keep copies of emails, complaint numbers and supporting records. Do not post sensitive personal or financial information publicly.